Waterside Shops

Employment

- EMPLOYMENT OPPORTUNITIES AVAILABLE -

Below is a list of stores at Waterside Shops that currently have positions available. Please contact the store directly for further information and to submit an application for employment. We encourage you to contact the individual store for more information.
Gucci - Selling Supervisor, Saks Fifth Avenue

Role Mission

The Gucci Selling Supervisor at Saks Fifth Avenue in Naples is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities 

  • Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business;
  • Act as a role model by providing an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage;
  • Attract new clients by acting as a Brand Ambassador through networking within the community;
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales;
  • Capture meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Contribute to the daily operations of the store by maintaining a neat and organized understock and stock room;
  • Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
  • Support the daily operations of the store when management isn’t present;
  • First point of contact should a difficult client issue arise;
  • Support store management an achieving store KPI goals, by focusing on quality of sales and a strong visible floor presence to support the team (low and medium);
  • Support individual category business, share and provide relevant feedback to drive performance (low and medium);
  • Adhere to Gucci Image standards and guidelines;
  • Follow company grooming, accordingly with Gucci standards and policies.

Key Requirements 

  • 4+ years of sales experience preferably in a similar role or customer service setting;
  • Previous experience supervising staff and organizing a team schedule;
  • Proven ability to drive and exceed individual and store results;
  • Proven ability to build lasting relationships with customers and coworkers;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Ability to communicate and analyze business needs/trends with senior leadership;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays;

EOE M/D/F/V

To Apply for This Position

Please visit our Gucci store at Saks Fifth Avenue and provide the management team with your résumé and cover letter. Thank you for your interest!

J. Crew - Part Time Sales Associate

LIKE SHOPPING AT J.CREW?

Then you’ll love working here! Stop by your local store to apply.

Here are just a few of our amazing benefits:

  • A great discount

  • Flexible schedules

  • Exciting career opportunities

  • A spot on the team of the best and brightest in the industry

  • The chance to work with outstanding quality product

Passion is in everything we do. From our designs to our customer experience, we’re dedicated to exceeding expectations—and we’re looking for team members who are committed to the same. As part of the J.Crew team, you’ll drive performance, build relationships and look for ways to innovate.   If this sounds like your ideal job, apply online at jcrew.com/careers.

J. Crew - Part Time Sales Support

LIKE SHOPPING AT J.CREW?

Then you’ll love working here! Stop by your local store to apply.

Here are just a few of our amazing benefits:

  • A great discount

  • Flexible schedules

  • Exciting career opportunities

  • A spot on the team of the best and brightest in the industry

  • The chance to work with outstanding quality product

Passion is in everything we do. From our designs to our customer experience, we’re dedicated to exceeding expectations—and we’re looking for team members who are committed to the same. As part of the J.Crew team, you’ll drive performance, build relationships and look for ways to innovate.   If this sounds like your ideal job, apply online at jcrew.com/careers.

kate spade new york - Sales Associate - Part Time

responsibilities include but are not limited to the following:

client & service expert:

  • achieves individual sales goals
  • develops strong product knowledge across all categories
  • the sales associate is responsible for ensuring exemplary customer service by delivering the ultimate kate spade experience
  • able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book

building brand equity:

  • understand and communicate the kate spade aesthetic, brand philosophy and lifestyle to the customer
  • demonstrate interest and ability to work as part of a team

operational excellence:

  • execute operational tasks as per company directives
  • accurately processes all pos transactions
  • adhere to and apply visual directives, ensure that store standards are executed daily
L'Occitane - Beauty Advisor - Part Time

L’Occitane en Provence at Waterside Shops is hiring for a part-time beauty advisor. The ideal candidate will be available 15-20 hours per week and have a minimum of 1 year sales experience at a luxury retailer. 

Please contact Andrea Bothe at (239) 596-6570 or stop by the store to pick up an application.

lululemon athletica - Assistant Manager

lululemon athletica is seeking a highly capable leader who is passionate about developing others and connecting with the community as our Assistant Store Manager. The key objective of this position is to partner with the Store Manager to develop incredible leaders, grow the business, and positively impact the surrounding community. 

What you will do 
The role will combine the life-altering potential of wearing stretchy pants to work every day while talking health, fitness and yoga to your guests and community. The assistant store manager is responsible for certain aspects of the store operations and the strategy and development of the team and community, as determined by the Store Manager. They play a key role in ensuring that all areas of the business are fulfilled and that there is an exceptional level of education on the retail floor by training, coaching, and developing a team that delivers the lululemon guest experience. The assistant store manager also builds capabilities within the store team to drive strategy and achieve results for the business, today and tomorrow. Our assistant store manager emanates the lululemon culture, is a lover of fitness and sweaty endeavors, and is committed to creating amazing experiences for those around them. 

The life of our assistant store manager 
• Passionately leads and educates on our product, community and culture on the retail floor and in the community 
• Takes a stand as an advocate for lululemon athletica’s values and guest experience 
• Oversees the execution of certain deliverables on the Manager ‘80/20 Checklist’, as delegated by the Store Manager. For example, Inventory, Product or Community Events 
• Present on the retail floor, as a floor manager and Educator, a minimum of 32 hours per week 
• Represents her/his store at all required meetings, events and conferences, under the direction of the Store Manager 
• Acts as a coach to Educators & Key Leaders and plays a hands-on roll in their development 
• Under the direction of the Store Manager or Regional Manager, performs/completes other additional project, duties, and assignments as required and/or by request 

What are the technical skills necessary to perform this role? 
• Minimum one year’s work experience in retail / sales management, or an equivalent management role 
• Bachelor’s degree in business, marketing, retail or related field 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Detail oriented and highly organized 
• Ability to multi-task and coordinate ongoing projects, plans and people development 
• Works well under pressure and meeting tight deadlines 
• Love of brainstorming, problem-solving, being creative and resourceful 
• Positive attitude and contagious enthusiasm for lululemon, community and people. 

To Apply for this position: 
If you are seeking a position in a company which fosters and supports health and fitness, personal development, growth, change, responsibility and overall success please submit your resume and cover letter directly to this posting. 

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. 

lululemon athletica - Educator

Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives and our mission is to elevate the world through the power of practice. 

who you are 

You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our retail stores. You deliver this experience by connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. 

You share exemplary product knowledge in every guest interaction, through education on special features, benefits, fabric properties, usage and care instructions in a way that is relevant to each unique guest, and you collect design feedback to continually elevate lululemon product design. You leverage product resources to elevate technical product knowledge, and you share your knowledge with other members of the team to elevate the level of technical education on the floor every day. 

a day in the life: 

  • You create relationships with every guest to create excitement and fun about our culture, product and community, and you go above and beyond to exceed their expectations
  • You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; you educate on guest-facing initiatives on the retail floor 
  • You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
  • You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising 
  • You assist in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
  • You answer store phones and respond to voicemails and store email account as needed 
  • You ensure items from fit rooms are cleaned, organized and returned to appropriate area
  • You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping 
  • You arrange shipping from store to guests, stores and warehouse as needed 
  • You assist in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed 
  • You utilize Point of Sale system to accurately and efficiently process guest transactions; payments, refunds/exchanges and gift cards
  • You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels 
  • You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace
  • You educate on your local community programs including local studios, instructors and events
  • You demonstrate exemplary community education in every guest interaction and you explain the “why” behind events/experiences and enroll guests in attending them
  • You facilitate relationships with sweat influencers in your store’s community by enrolling relevant guests in our Sweat Collective program and gathering product feedback
  • You know all current ambassadors by name and expertise and you facilitate the introduction of ambassadors to the team and other leaders in the community 
  • Under the direction of the Store Manager/Assistant Manager/Key Leader, you perform/complete other additional projects, duties, and assignments as required and/or by request
 

must haves: 

  • You have a passion for customer service and delivering an exceptional experience for guests
  • You integrate fun and joy as a way of being and working (aka you don't take yourself too seriously)
  • You acknowledge the presence of choice in every moment and take personal responsibility for your life
  • You possess an entrepreneurial spirit and continuously innovate to achieve great results. 
  • You communicate with honesty and kindness, and create the space for others to do the same
  • You lead with courage, knowing the possibility of greatness is bigger than the fear of failure 
  • You foster connection by putting people first and building trusting relationships
 

qualifications: 

  • All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends 
  • lululemon reserves the right to make amendments to the schedule and/ or availability requirements from time to time and at its sole discretion 
  • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
  • Applicants are a minimum of 18 years of age 
  • High school diploma or GED preferred 
Nordstrom - Loss Prevention Uniformed Service Ambassador

The ideal loss prevention candidate is detail-oriented, results-driven and committed to providing outstanding customer service.

You own this if you…

  • Have a demonstrated track record for engaging with customers in a polite, professional way.
  • Welcome and engage with customers in an upbeat, positive way.
  • Maintain an awareness of merchandise available in the departments so you can direct customers as needed.  
  • Can maintain an active, visible floor presence as a deterrent in designated areas
  • Keep a calm head when dealing with overall store safety issues, including but not limited to, dealing with suspects who engage in aggressive theft and/or behavior
  • Are all about accountability, initiative and having a high level of ownership
  • Embrace working a flexible schedule, which can include nights and weekends and is based on store needs.

You can go to careers.nordstrom.com to complete an online profile, search for additional positions in the Naples-Waterside and apply directly to the position of interest.

Nordstrom - Service Experience Representative

The ideal Service Experience Representative candidate assists in driving store volume and enhancing the customer experience. 

Responsibilities:

  • Be proficient in all digital tools and processes
  • Demonstrate expertise in all enhancements used in the customer’s experience and store environment
  • Build positive team relationships throughout the store to help inspire trust, teamwork, and influence behaviors to achieve desired results
  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Defuse customer situations and provide resolution in a timely and effective manner
  • Understand and support all fulfillment processes
  • Demonstrate openness to change, including the ability to learn new technologies quickly and have the flexibility to adapt to new working environments

Qualifications:

  • Have a high school diploma, or equivalent (preferred)
  • Nordstrom, other retail, or customer service experience
  • Attention to detail and strong problem solving skills
  • Level of ownership, accountability, and initiative
  • Ability to prioritize multiple tasks in a fast paced environment
  • Ability to work a flexible scheduled based on department and store needs
  • Strong interpersonal skills

You can go to careers.nordstrom.com to complete an online profile, search for additional positions in the Naples-Waterside and apply directly to the position of interest.

Papyrus - Sales Associate - Part Time

Papyrus, the premium stationery and gift retailer, is seeking a part-time selling supervisor and a part-time sales associate for our Waterside Shops location. Any candidates must have a flair for customer service and a passion for all things beautiful.  Also, candidates must have a flexible schedule availability, including evenings and weekends. Please apply in-store.

Papyrus - Selling Supervisor - Part Time

Papyrus, the premium stationery and gift retailer, is seeking a part-time selling supervisor and a part-time sales associate for our Waterside Shops location. Any candidates must have a flair for customer service and a passion for all things beautiful.  Also, candidates must have a flexible schedule availability, including evenings and weekends. Please apply in-store.

Soma - Assistant Manager

The Assistant Store Manager is primarily responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. 

FUNCTIONAL RESPONSIBILITIES:
1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.  
2.  Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.  
3. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
4. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.   Trains associates on visual merchandising techniques to ensure store is maintained at all times.
5. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. 
6. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.  
7. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
8. Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.  
9. Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.  
10. Assists in the recruiting, hiring, and development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
11. Other duties as assigned/required.

QUALIFICATIONS:
1. High School diploma or equivalent
2. Prior retail or sales management experience preferred
3. Excellent communication, verbal, and written skills
4. Proven excellent customer service skills with statistical track record in all areas of sales
5. Strong organizational skills and ability to multi-task in a fast-paced environment
6. Strong leadership qualities, training and team building skills 
7. Knowledge of administrative aspects of store operations
8. Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hang/fold merchandise, climbing, reaching, pushing / pulling
9. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Soma - Sales Associate

The Sales Associate is primarily responsible for ensuring a great customer experience and maximum profitability. Performs various sales and register transactions and aids in controlling shrink through customer interaction.
FUNCTIONAL RESPONSIBILITIES:
1. Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
2. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. 
3. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations.
4. Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
5. Builds and maintains a solid customer following through clienteling and wardrobing
6. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
7. Participates in visual directives including monthly store sets and zone maintenance. 
8. Other duties as assigned/required.

QUALIFICATIONS:
1. Must be 18 years of age or older
2. High School diploma or equivalent
3. Retail or sales experience preferred
4. Excellent communication skills
5. Excellent customer service skills
6. Strong organizational skills and ability to multi-task in a fast-paced environment
7. Communicate with customers, Associates, and Management; wear / communicate with headset; stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang / fold merchandise; climb, reach, push / pull, and clean
8. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Soma - Sales Lead

The Sales Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions 

FUNCTIONAL RESPONSIBILITIES:
1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.  
2. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.  
3. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.  
4. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential 
5. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
6. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.  
7. Supports and administers receipt and dispatch of inventory and supplies according to company policy.
8. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
9. Builds and maintains a solid customer following through clienteling and wardrobing
10. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
11. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
12. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.  
13. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
14. Other duties as assigned/required.

QUALIFICATIONS:
1. Must be 18 years of age or older
2. High school diploma or equivalent 
3. Minimum 3 years prior retail or sales management experience preferred
4. Excellent communication, verbal and written skills
5. Able to travel to stores throughout the district 
6. Excellent customer service skills
7. Knowledge of administrative aspects of store operations
8. Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hand / fold merchandise, climbing, reaching, pushing / pulling
9. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required

St. John - Full Time Sales Associate / Key Holder

POSITION SUMMARY STATEMENT
The Sales Associate is responsible for contributing to the store sales by providing The St. John Experience level of service to all internal and external clients, building rapport with clients, clienteling, supporting the management team and representing St. John.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates the Relationship Selling Skills from the 5 Star Service program to actively develop new clients and further develop existing client relationships
• Demonstrates behavior that reflect the Guiding Principles
• Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
• Promotes and supports the St. John customer loyalty programs
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Understands and performs all POS functions accurately, professionally and within Company guidelines
• Has a strong knowledge of the alteration process and fitting a client for alterations
• Assists in merchandising and maintaining the appearance of the store according to St. John standards
• Maintain store, lunchroom, stockroom and bathroom to Company standards
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
• Actively contributes to non-selling activities and loss prevention initiatives
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups
• Attend all required Store Meetings
• Maintains standards of cleanliness and organization
• Adheres to all Company Policies & Procedures
• Adhere to Timekeeping procedures
• Adhere to local, state and federal laws

ADDITIONAL RESPONSIBILITIES:
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• Ability to work varied hours, nights, days and weekends to support the business needs.
• Model the “St. John Way”

MINIMUM QUALIFICATIONS:
Competencies:
• Adaptability
• Client Focus
• Communication
• Decision Making
• Embraces Change
• Honesty and Integrity
• Initiative
• Innovation
• Leadership
• Motivator
• Optimistic
• Professionalism
• Results Orientated
• Solutions Orientated
• Teamwork
• Time Management
• Thoroughness

EDUCATION/EXPERIENCE:
• 2-3 years sales experience in a luxury brand retail store
• Understands the luxury client
• Loyal client base or experience with clienteling
• Worked in a clienteling environment and has built a loyal client base
• Ability to work varied hours: nights, days and weekends to support the business needs

Tiffany & Co. - Sales Professional

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

 

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

Responsibilities

Sales Professionals hold the critical position of embodying the Tiffany brand in each and every customer interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Sales Professional is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every sales professional. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set.

 

Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture customer data. Cultivate new and existing customer relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

 

Service: Elevate in store experience by consistently delivering memorable moments to every customer. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey) and with Tiffany customer experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

 

NOTE: All applicants for Sales Professional positions will be required to complete a Pre-Hire Assessment as part of the recruitment process

 

Qualifications

 

Required Qualifications

  • Experience in retail or luxury retail or relevant customer-related experience (e.g., hospitality).

  • Proven track record in achieving sales results.

  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

  • Ability to work with a diverse client base.

  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

  • Must have authorization to work in the United States or in the country where the position is based.

 

Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages.
Tourneau - Assistant Store Director

The Assistant Store Director is responsible for partnering with the Store Director in maximizing store profitability by focusing on Tourneau’s key strengths. This includes ensuring an outstanding client experience, supporting and motivating Sales Professionals to meet or exceed sales objectives, and efficiently managing all store operations. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to the servicing a new or existing watch. It is crucial that the Assistant Store Director focus on developing a long-term relationship with the client that is based upon trust so that the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.

Essential Job Responsibilities

Support and motivate Sales Professionals to meet or exceed objectives (40%)

  • Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets. This includes vintage as well as Tourneau watches.
  • Train Sales Professionals on the art of luxury watch sales. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate watch and closing the sale. This is accomplished through new hire training and on-going coaching.
  • Coach Sales Professionals:
    • Provide just-in-time feedback to Sales Professionals on how to improve skill set.
    • Based upon sales summary, provide weekly coaching to Sales Professionals to ensure they are using all tools to sell, including the Watch Protection Plan, Tourneau Financing and Trade-ins.
  • Maximize percentage to retail on trade-ins and VIPs by ensuring the client understands the advantages of purchasing from Tourneau.
    • In accordance with Tourneau guidelines, determine trade-in value of a watch and guidelines determine any discount to be provided on a watch.
  • As needed, work with Sales Professionals to close sales.
  • Follow-up with Sales Professionals on clienteling, so that clients are more likely to think about visiting and buying from the store in the future.
  • Constantly monitor sales and identify brands that may require additional sales training in order to increase the comfort level of Sales Professionals in selling a particular brand.
  • Understand local competitors and equip Sales Professionals with this knowledge.

 

Efficiently manage all store operations and personnel (60%)

  • Supervise daily activities of CPO Manager, Service Manager, Cash Office and Sales Professionals in Store Directors absence.
  • Maintain clear communications with Regional Manager, Corporate Offices, other Store Directors and watch vendors.
  • Manage all business reporting including signing-off on Daily Business Report, creating weekly and monthly business reports for corporate, scheduling of personnel and payroll.
  • Responsible for opening and closing of store
    • Open store and safe in accordance with established security procedures.
    • Remove watches from safe and direct Sales Professionals to display in assigned cases or windows.
    • Manage inventory counts 2x per days with manager responsibility for Rolex counts.
    • Responsible for locking items in safe at close of business and retrieving case keys.
  • Monitor inventory received into or shipped from the store.
  • Approve special orders.
  • Closely monitor store security.
  • Constantly recruit top talent from competitors who demonstrate outstanding client service. This included interviewing, hiring and on-boarding.
  • Handle performance issues with staff, i.e., corrective actions and attendance.
  • Execute corporate directives/special projects as required.


Requirements:

  • Must be able to work a flexible schedule throughout the week.
  • A passion for developing clientele and selling.

Qualifications

  • 1-3 years of relevant luxury retail experience, including at least one year of management experience.
  • Prior watch and fine jewelry experience is helpful but not required.
  • Expert communication, leadership, and management skills.
  • Sales driven and results orientated.
  • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
  • A Bachelor’s degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.
Tourneau - Sales Professional

The Sales Professional is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch. It is crucial that Sales Professionals focus on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.

Ensure an outstanding client experience

  • Work to create a positive, inviting and fun environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches.
  • Create a relationship with the client:
    • Greet the client when he or she enters the store.  If you recognize the client, welcome the individual back to the store.
    • Listen to the needs of the client and ask questions.
    • Demonstrate outstanding product knowledge to educate the client and address their needs.
    • Understand available inventory within store and if needed, at other Tourneau stores.
    • Create excitement with the client about the product.
    • Ultimately gain the client’s trust.
  • Explain the value of being a Tourneau client and leverage available tools, such as the Watch Protection Plan, Trade-ins and Tourneau Credit Plan to support making the sale.
  • Partner with other Sales Professionals as appropriate to make a sale.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
    • Work with the Cash Office to process the payment.
    • Complete warranty information.
    • Work with Service Department on sizing, cleaning and setting the watch.
    • If required, gift-wrap and prepare for shipment.
    • Follow-up with client on purchase.
  • Obtain client contact information to build an on-going relationship
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Partner with the Service Department to ensure a positive client experience.  In stores without Service Professionals this includes:
    • Escorting customers to the Service Department.
    • Taking in repair orders if needed.
    • Assisting with customers picking up repairs.

Meeting or Exceeding Sales Objectives

  • At a minimum, must meet sales objectives for any given quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Maximize percentage to retail.
  • Clienteling - focus on developing long term relationships with the client so that they are more likely to think about visiting and buying from the store in the future.  Maintain client books. And as appropriate, follow-up with clients.  This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events.
  • Attend training session to increase product knowledge.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches.
  • Understand local competition as it relates to special promotions and pricing.

Other

  • Strictly adhere to all store security procedures
  • Respect other sales professional and follow the box system.
  • Dress professionally.
  • Work with Manager to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance.  Be on time.
  • Help set-up or close store depending upon shift.

Requirements

  • A passion for building clientele and selling.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Maintain KPI Score above company standard.
Vince - Assistant Store Manager

Overview

Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

 

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

 

Vince, a luxury leader in Women and Men's contemporary apparel, seeks a dynamic, customer service driven Assistant Store Manager for our Naples, FL store.

 

The Assistant Store Manager (ASM) is responsible for assisting the Store Manager in the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. The ASM will be responsible for contributing a significant amount of the stores sales and will be goaled according to the store’s monthly sales plan. This individual will help to hire, train and manage store associates to achieve the sales and profit goals. The ASM will model the standards for customer service. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. He/she will operate the store in accordance with the company’s operational guideline, follow all loss control.

Responsibilities

  • Achieve and exceed individual productivity and sales goals
  • Assist in achieving and exceeding the store’s productivity and sales goals
  • Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff.
  • Assist the store manager to recruit, train, motivate and retain quality sales associates.
  • Assist the store manager in evaluation of individual associate’s performance to goals
  • Help maintain a high level of visual merchandising and housekeeping standards.
  • Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks
  • Protect store assets and inventory. Bring any potential shrinkage information to the store manager’s attention
  • Enforce the company policies and procedures
  • Client Book Management and Clienteling 

Qualifications

  • Minimum of three (3) years of experience in luxury retail management
  • Full understanding of specialty retail, including business development, visual merchandising and store operations
  • Computer skills to include operation of retail point of sale system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
  • Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff.
  • Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
  • A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
  • A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
  • A trainer able to teach skills in customer service, selling, and operations

Compensation

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

 

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

Vince - Full Time Key Holder

Overview

Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

 

Vince is currently seeking a dynamic, customer service-driven, Full-Time Key Holder for our Naples, FL store. 

 

The Key Holder is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

Responsibilities

  • Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
  • Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
  • Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
  • Responsible to do client development beyond the initial transaction; utilizing phone, email & written follow-up contact
  • Maintain the housekeeping and visual standards of the store
  • Have computer skills to operate the POS register and email systems
  • Safeguard the store’s inventory by adherence to the company’s loss prevention program
  • Follow all store operational policies and procedures
  • Client Book Management and Clienteling

Qualifications

  • Prior experience in luxury retail sales is preferred
  • Must be a sales-driven, goal-oriented individual
  • Must have a positive, high-energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
  • Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
  • Possess computer skills to operate our retail POS system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs  

Compensation

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

 

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

Vince - Part Time Key Holder

Overview

Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

 

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

 

Vince is currently seeking a dynamic, customer service-driven, Part-Time Key Holder for our Naples, FL store. 

 

The Key Holder is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

Responsibilities

  • Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
  • Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
  • Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
  • Responsible to do client development beyond the initial transaction; utilizing phone, email & written follow-up contact
  • Maintain the housekeeping and visual standards of the store
  • Have computer skills to operate the POS register and email systems
  • Safeguard the store’s inventory by adherence to the company’s loss prevention program
  • Follow all store operational policies and procedures
  • Client Book Management and Clienteling

Qualifications

  • Prior experience in luxury retail sales is preferred
  • Must be a sales-driven, goal-oriented individual
  • Must have a positive, high-energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
  • Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
  • Possess computer skills to operate our retail POS system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs  

Compensation 

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

 

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

Vince - Part Time Sales Associate

Overview

Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

 

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

 

Vince is seeking a dynamic, customer service driven Part-Time Sales Associate for our Naples, FL store. 

 

The Sales Associate is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system. 

Responsibilities

  • Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
  • Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
  • Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
  • Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact
  • Maintain the housekeeping and visual standards of the store
  • Have computer skills to operate the POS register and email systems
  • Safeguard the store’s inventory by adherence to the company’s loss prevention program
  • Follow all store operational policies and procedures
  • Client Book Management and Clienteling

Qualifications

  • Prior experience in retail sales is preferred
  • Must be a sales-driven, goal-oriented individual
  • Must have a positive, high-energy, friendly, outgoing and engaging personality.
  • Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
  • Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers
  • Must possess computer skills to operate our retail POS system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

Compensation

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

 

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

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